Terms & Conditions
This website and any mobile application (collectively, this “Site”) is owned by Vapo Africa Tech Integrated Ltd (“We”, “Us” or “Vapo Africa”). We are providing you with access to this Site subject to the following terms and conditions.
Vapo Africa reserves the right to change any of the terms and conditions contained in this Agreement or any policies or guidelines governing the Site or Services, at any time and in its sole discretion. Any change will be effective upon placing the revision on the Site. Notice of changes to this Agreement will be placed on the Site and flagged for your attention within a short period (30days).
You are responsible for reviewing the notice and any applicable changes. Changes to referenced policies and guidelines may be posted without notice to you. Your continued use of this site and the services following Vapo Africa's placement of any changes will constitute your acceptance of such changes or modifications. If you do not agree to any changes to this agreement, kindly discontinue your use of our services or this site.
It is important to be kept abreast of the rules and policies of Vapo Africa. Please take the time to read and understand our policies and all applicable laws and regulations relating to the travel and tours industry. You also need to regularly take note of any updates to our policies.
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information. The information we collect may be used to contact or identify you. We may also use your data to manage the Site, collect payment from you, enable you to subsequently use parts of the Site, detect any fraud or Site abuses, send you information relevant to the Site or our products and services, and in case we have any queries.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us, called Log Data.
We may collect Log file information, including IP addresses. We may also monitor how long a user spends on the site and which pages he/she visits - this helps us evaluate the use of different parts of the website.
As a rule, we don't link IP addresses to anything that can identify you personally. Nevertheless, we will attempt to use IP addresses to identify a user when we feel it is necessary to protect our services and other users.
Any personal data relating to you gathered by us in the registration process or during your use of the service will be recorded and only is used in accordance with our Data Protection Policy. The website uses various data and registration forms to enable you to store or retrieve information. In some cases you will need to provide us with information such as your name, date of birth, gender, e-mail address, payment card details and bank details. Any personal data we collect during registration or otherwise is designed to allow us to personalize the site for you, give you access to, and to provide you with, the right kinds of information related to your services and also enable us to compile statistical information for regulatory or business purposes.
We do not send or call you about our or other products and services, and we will only provide you with such marketing information with your prior agreement.
If you register, request further information or contact us we may keep a record of that correspondence and incorporate the information it contains into our database(s), which we will keep secured in accordance with the requirements our Data Protection Policy. We will not transfer your personal data to any third parties unless, we have your consent to do so, the third party is our subcontractor or a member of our group of companies, who is processing personal data on our behalf securely and in accordance with our instructions.
The acceptance of cookies is not a requirement for visiting the Site. However, we would like to point out that some functionality on the Site is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer's hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you visit or attempt to visit the Site. Cookies are used only for your convenience in using the Site. Your browser can be set to not accept cookies, but this would restrict your use of the Site.
This Site‚ including all photographs‚ images‚ text‚ graphics‚ icons‚ audio clips‚ software‚ source code and other aspects thereof (excluding User Content)‚ all improvements or modifications thereof‚ all derivative works based thereon‚ and the collection‚ arrangement‚ and assembly of this Site (collectively, the “Site Content”)‚ including all copyrights‚ trademarks‚ and other intellectual property or proprietary rights in the foregoing‚ are owned by VAPO Africa or our licensors and protected by applicable copyright laws. The use of any of our trademarks or service marks without our express written consent is strictly prohibited. You shall not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You shall not use our trademarks or service marks in any manner that disparages or discredits us. You shall not use any of our trademarks or service marks in meta tags without prior explicit consent. Nothing in these Terms shall be deemed to grant to you or any other user any license or right in or to any of our patents‚ copyrights, ‚ trademarks‚ trade secrets or other proprietary rights.
Documentation: (tm) Vapo Africa
Reg no. NG/TM/0/2018/136860
Reg no. NG/TM/0/2018/136859
Vapo Africa-Owned by
Vapo Africa Tech Integrated Limited.
In order to access some features of this Site‚ you may be required to register and We may assign to you, or you may be required to select, a password and user name or account identification. If you register‚ you agree to provide us with accurate and complete registration information‚ and to inform us immediately of any updates or other changes to such information.
You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with these Terms, and we have no obligation to investigate the authorization or source of any such access or use of this Site. YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY SELECTED BY, OR ASSIGNED TO, YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE.
This Site may include features and functionality (“Interactive Features”) that allows users to create, post, transmit or store any content, such as text, music, sound, photos, video, graphics or code on the Sites ("User Content").
User Content is publicly-viewable and may include your profile information and any content you post pursuant to your profile, but it does not include your account information, or your travelers confidential information and documents, or information you submit in order to make a purchase. You agree that you are solely responsible for your User Content and for your use of Interactive Features, and that you use any Interactive Features at your own risk.
Payment for Services
Fees: Agents will pay Vapo Africa all applicable Fees for the services on the Site, in the currency indicated on the platform. Agent authorizes Vapo Africa to charge Agent for all applicable Fees using Agent's selected payment method. Fees are non-refundable except as required by law or as otherwise specifically permitted in this Agreement.
Taxes: Fees are exclusive of taxes and Agent is responsible for all Taxes. Vapo Africa will charge Taxes when required to do so. If Agent provides Vapo Africa with a valid exemption certificate, Vapo Africa will not collect the taxes covered by that certificate.
When you use this Site, or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site or through our other services. You agree that all agreements, notices, disclosures and other communication that we provide to you electronically satisfy any legal requirements that such communications be in writing.
Data Protection Policy
At VAPO Africa, customer trust is our top priority. We deliver services to more than one million active customers, including enterprises, corporate bodies, educational institutions, and government agencies all over. Our customers include travel services providers, private companies, and governmental agencies, who trust us with some of their most sensitive information.
We know customers care deeply about privacy and data security. That’s why VAPO Africa gives customers ownership and control over their customer content by design through simple, but powerful tools that allow customers to determine where their customer content will be stored, secure their customer content in transit or at rest, and manage access to VAPO Africa services and resources for their users. We also implement responsible and sophisticated technical and physical controls designed to prevent unauthorized access to or disclosure of customer content.
Maintaining customer trust is an ongoing commitment; we strive to inform customers of the privacy and data security policies, practices and technologies we have put in place. These commitments include:
Ownership and Control of customer content:
Access: Customers manage access to their customer content and VAPO Africa services and resources. We provide an advanced set of access, encryption, and logging features to help you do this effectively. We do not access or use customer content for any purpose other than as legally required and for maintaining the VAPO Africa services and providing them to our customers and their end users.
Storage: Customers choose the region(s) in which their customer content will be stored. We will not move or replicate customer content outside of the customer’s chosen region(s), except as legally required and as necessary to maintain the VAPO Africa services and provide them to our customers and their end users.
Security: Customers choose how their customer content is secured. We offer our customers strong encryption for customer content in transit or at rest, and we provide customers with the option to manage their own encryption keys.
Disclosure of customer content: We do not disclose customer content unless we’re required to do so to comply with the law or a valid and binding order of a governmental or regulatory body. Unless prohibited from doing so or there is clear indication of illegal conduct in connection with the use services, which VAPO Africa notifies customers before disclosing customer content so they can seek protection from disclosure.
Security Assurance: We have developed a security assurance program using global privacy and data protection best practices in order to helping customers establish, operate and leverage our security control environment. These security protections and control processes are independently validated by multiple third-party independent assessments. Read more about our approach in our privacy and data security below.
Compliance with Laws; Fraud: The Site and Services may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes, and regulations. You may not register under a false name or use an invalid or unauthorized credit/debit card. You may not impersonate any person or use another person's password(s). Such fraudulent conduct is a violation of federal and state laws. Fraudulent conduct may be reported to law enforcement, and Vapo Africa will cooperate to ensure that violators are prosecuted to the fullest extent of the law.
Investigation: Vapo Africa has the right, but not the obligation, to monitor any activity and content associated with this Site and investigate as we deem appropriate. Vapo Africa may also investigate any reported violation of its policies or complaints and take any action that it deems appropriate. Such action may include, but is not limited to, issuing warnings, suspension or termination of service, denying access, and/or removal of any materials on the Site. Vapo Africa reserves the right and has absolute discretion to remove, screen, or edit any content that violates these provisions or is otherwise objectionable.
You may terminate the Terms at any time by closing your account, discontinuing your use of this Site and providing Us with a notice of termination. We reserve the right, without notice and in our sole discretion, to terminate your right to use this Site, or any portion of this Site, and to block or prevent your future access to and use of this Site or any portion of this Site.
To the fullest extent permitted by applicable law, you agree to defend, indemnify and hold harmless Us and our subsidiaries and affiliates, and our respective officers, directors, agents, partners, members, employees, independent contractors, service providers and consultants ("Our Related Parties"), from and against any claims, damages, costs, liabilities and expenses (collectively, "Claims") arising out of or related to (a) your access to and use or misuse of this Site; (b) any User Content you post, upload, use, distribute, store or otherwise transmit on or through this Site; (c) any Feedback that you provide; (d) your violation of these Terms; and (e) your violation of any rights of another. You agree to promptly notify Us of any third party Claims, cooperate with Us in defending such Claims and pay all fees, costs and expenses associated with defending such Claims (including but not limited to attorneys' fees). You further agree that the We shall have the right to control of the defense or settlement of any third party Claims.
Except as expressly provided, this Site, including all Site Content, and services provided on or in connection with this Site are provided on an "AS IS" and "WITH ALL FAULTS" basis without representations, warranties or conditions of any kind, either express or implied. WE DISCLAIM ALL OTHER REPRESENTATIONS, WARRANTIES, CONDITIONS AND DUTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES, DUTIES OR CONDITIONS: (A) OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, RESULTS, TITLE, AND NON-INFRINGEMENT; AND (B) CREATED BY TRADE USAGE, COURSE OF DEALING OR COURSE OF PERFORMANCE. We do not represent or warrant that this Site is accurate, complete, reliable, current or error-free. We do not represent or warrant that this Site or our servers are free of viruses or other harmful components.
Informal Resolution: Before filing a claim, each Party agrees to try to resolve the dispute by contacting the other Party through the n If a dispute is not resolved within thirty days of notice, Agent or Vapo Africa may bring a formal proceeding.
Arbitration: Agent and Vapo Africa agree to resolve disputes relating to this Agreement or the Services through final and binding arbitration, except as set forth below. The arbitration will be held in Lagos Nigeria.
Pre-Action Notice: Agent may only bring an action against Vapo Africa after giving Vapo Africa a pre-action notice of at least six months.
The governing Law shall be Nigerian Law and this is no subject to the rules of Conflicts of Law.
No agency‚ partnership‚ joint venture‚ or employment relationship is created as a result of these Terms‚ and you do not have any authority of any kind to bind Us in any respect whatsoever. We may provide you with notices‚ including those regarding changes to these Terms‚ by email‚ regular mail‚ or postings on this Site. These Terms, which shall be deemed accepted by you upon your use of the Site‚ constitute the entire agreement among you and Us regarding use of this Site. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of the enforcement of such right or provision. If any provision of these Terms is found to be unenforceable or invalid‚ that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable. These Terms are not assignable‚ transferable or sublicensable by you‚ except with our prior written consent. This Agreement constitutes the entire understanding and agreement between you and Vapo Africa in relation to the website with the exception of statements made fraudulently, each party agrees that it shall have no remedy in respect of any untrue statement made to them upon which they relied in entering this Agreement. These Terms include and incorporate by reference, market place terms and conditions including any notices regarding the Site.
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